Wheelchair accessible taxis in Epsom, and assisted travel across Surrey and south-west London. Clocktower Cars runs accessible vehicles from the head office at Epsom Clock Tower, KT19 8BA — 01372 747 747, answered 24 hours. The fare is agreed before you travel and there is no extra charge for an accessible vehicle.
Two different bookings, and it matters which you ask for
People use “wheelchair taxi” to mean two quite different journeys, and sending the wrong vehicle wastes everybody’s morning. When you book, tell us which of these it is:
- The passenger stays in their own wheelchair. That needs a wheelchair accessible vehicle — a ramp, floor anchor points and a belt designed for a seated passenger. This is what most people mean by a wheelchair taxi.
- The passenger transfers to a car seat and the chair travels folded. A saloon or an estate does this, with the driver helping at both ends. It is often the more comfortable option for a short run, and the vehicle is easier to get at short notice.
If you are not sure, say so on the phone and describe the chair — manual or powered, and roughly how big. We would rather spend a minute on that than send a car that cannot do the job.
How to book a wheelchair taxi in Epsom
- Ring 01372 747 747 — for an accessible booking this is faster than any form, because there are two or three things we need to ask
- Say “wheelchair accessible”, “disabled car service” or “assisted” — any of them gets you to the right place
- Give as much notice as you can. Accessible vehicles are a smaller part of any fleet and have to be allocated rather than found
- Tell us about steps, a narrow drive or a difficult kerb at either end — the driver can plan for it
- Ask for the same driver on a repeat journey. On assisted travel that continuity is worth more than anything else we offer
Online booking through the booking form works perfectly well for a straightforward assisted journey; use the notes field to say what is needed.
Where Epsom accessible journeys usually go
Epsom Hospital on Dorking Road is the commonest destination by a wide margin — outpatient appointments, day procedures and discharges, where the return leg matters as much as the outbound and the driver waiting is the point of booking a car at all. After that: GP surgeries and clinics around the town, the Ashley Centre and the High Street, Epsom Downs Racecourse on a race day, Nonsuch Park, and journeys out to St Helier, the Royal Marsden at Sutton, Kingston Hospital and the Royal Surrey at Guildford.
Airport journeys are the other half of the work. An accessible vehicle to Heathrow or Gatwick is a single booking rather than an obstacle course of changes, and we track the flight so a delay moves the pickup. Say when booking whether assistance is needed at the terminal end as well.
What it costs, and what it does not
The fare is quoted and agreed before you travel. There is no surcharge for an accessible vehicle — the price is the price of the journey, not of the equipment. What changes a quote is the same thing that changes any quote: the distance and drive time, the hour, the number of passengers, and how long the car has to wait at the other end. If an appointment overruns, the waiting is discussed rather than added quietly.
We do not publish a price list, because a two-mile run to Epsom Hospital and an accessible journey to Heathrow are not the same job. Ring and we will tell you the figure.
Drivers
Every Clocktower driver is licensed by the authority covering the area they work in — Epsom and Ewell Borough Council here, Transport for London for the work inside Greater London — and every driver is DBS checked. On assisted journeys the driver helps at both ends: to and from the door, with the chair, and with the belt. More on our drivers.
Regular and standing bookings
A great deal of accessible travel is the same journey every week: dialysis, physiotherapy, a day centre, a school or college run. Those are set up as standing bookings with the same driver and the same vehicle where we can, billed to an account at the end of the month rather than paid each time. If you are arranging travel on behalf of a relative or a client, ring and we will set it up properly in one conversation.
Accessible taxis beyond Epsom
The same service runs from all twelve of our offices. Full detail on wheelchair accessible taxis and assisted travel, and by town on Ewell, Sutton, Carshalton, Reigate, Banstead, Leatherhead, Godalming, Guildford, Surbiton, Twickenham and Coulsdon. For Epsom generally, see Epsom taxis and minicabs.
Wheelchair taxi questions answered
How do I book a wheelchair taxi in Epsom?
Ring 01372 747 747 at any hour. Tell us whether the passenger stays in their own wheelchair or transfers to a car seat, describe the chair, and mention any steps or a difficult kerb at either end. For an accessible booking the phone is faster than the online form.
Is there an extra charge for a wheelchair accessible taxi?
No. There is no surcharge for an accessible vehicle. The fare is quoted on the journey and agreed before you travel, the same as any other booking.
Can the passenger stay in their own wheelchair?
Yes, in a wheelchair accessible vehicle with a ramp, floor anchor points and a belt designed for a seated passenger. Tell us when booking, because that vehicle has to be allocated in advance.
Do you provide a disabled taxi service near Epsom Hospital?
Yes. Epsom Hospital on Dorking Road is our commonest accessible destination. Appointments are usually booked as a pair of journeys with the driver waiting, because the return leg is the part that goes wrong when it is left to chance.
How much notice do you need for an accessible taxi?
As much as you can give. Accessible vehicles are a smaller part of any fleet and are allocated rather than found on the day. Same-day bookings are often possible, but a day or two is safer for an appointment that cannot be moved.
Can I have the same driver each week?
Yes, on standing bookings wherever the rota allows. On assisted travel that continuity matters more than anything else, so we arrange it where we can.
Do you take wheelchair passengers to the airport?
Yes. Accessible vehicles run to all five London airports as one booking, with the flight tracked so a delay moves the pickup. Say when booking whether help is needed at the terminal as well.
Are your drivers DBS checked?
Yes, every one. Drivers are licensed by Epsom and Ewell Borough Council for work in this area, and by Transport for London for journeys inside Greater London.
Book a wheelchair accessible taxi in Epsom
Call 01372 747 747, 24 hours. Tell us the pickup, the destination, the time and what kind of vehicle is needed, and we will confirm the car, the driver and the fare before you travel.