Clocktower Cars – Quality Policy and Objectives

Clocktower Cars’ quality policy is to provide a service to its customers that meets and exceeds their expectations 100% of the developing and maintaining its quality management system (IMS). The Quality Policy is supported by a Staff Handbook and a Code of Conduct for Drivers.

Clocktower Cars is committed to continually improve the effectiveness of its Quality Management System.

The Directors recognise that in order to achieve our goals the active involvement participation and commitment of each member of staff and Drivers is essential.

Clocktower Cars fully supports the development of its staff and Drivers and satisfy training needs required to enable staff and Drivers to perform their duties effectively efficiently and competently.

In order to continually improve the organisations performance objectives for improvement will be set by the Directors that cover: the services provided to customers, the vehicles and resources.

Clocktower Cars commits to maintaining effective performance measurement techniques throughout our work methods and systems by reviewing Key Performance Indicators at monthly management meetings.

Provide training and development of staff and Drivers to ensure that this quality policy is met and that everyone at Clocktower Cars have the necessary skills and resources so that they can perform their tasks effectively.

  • It’s great to hear that you’ve had a consistently positive experience with Clocktowercars over the years. Their friendly and excellent service is a testament to their commitment to customer satisfaction.

    Steven Baker

    Lives in: Epsom

  • Clocktowercars has proven to be a highly professional and courteous transportation service, reliably chauffeuring our entire team to and from work. Their convenient app has been a game-changer, eliminating any uncertainty or frustration around arrival times and ensuring a seamless experience.

    Rachel Marvin

    Lives in: Kingston Upon Thames

  • Clocktower Car UK provides outstanding transportation services with professional and reliable staff.

    Susan Smith

    Lives in: Sutton

  • Clocktower Car UK provides exceptional service with professional and reliable chauffeurs.

    David Kane

    Lives in: Epsom

  • I thank Clocktower Cars for giving me a great ride on my wedding day. I recommend Clocktowercar to everyone.

    Marta H Swainman

    Lives in: Surrey

  • I have experienced booking a taxi from Clocktowercars many times, and I have never regretted it. The drivers are friendly, and the cabs are fantastic.

    Joshua Brooks

    Lives in: London

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