Clocktower Cars – Quality Policy and Objectives

Clocktower Cars’ quality policy is to provide a service to its customers that meets and exceeds their expectations 100% of the developing and maintaining its quality management system (IMS). The Quality Policy is supported by a Staff Handbook and a Code of Conduct for Drivers.

Clocktower Cars is committed to continually improve the effectiveness of its Quality Management System.

The Directors recognise that in order to achieve our goals the active involvement participation and commitment of each member of staff and Drivers is essential.

Clocktower Cars fully supports the development of its staff and Drivers and satisfy training needs required to enable staff and Drivers to perform their duties effectively efficiently and competently.

In order to continually improve the organisations performance objectives for improvement will be set by the Directors that cover: the services provided to customers, the vehicles and resources.

Clocktower Cars commits to maintaining effective performance measurement techniques throughout our work methods and systems by reviewing Key Performance Indicators at monthly management meetings.

Provide training and development of staff and Drivers to ensure that this quality policy is met and that everyone at Clocktower Cars have the necessary skills and resources so that they can perform their tasks effectively.

  • The service was great and staff were friendly. I have used them for years and very rarely have they let me down. 10/10 for competitive rates which always helps!

    Steven Baker

    Lives in: Epsom

  • Clocktower, well mannered with professional staff. They chauffeur all our staff to and from work. The app is great and avoids the frustration of not knowing when the cars will turn up!

    Rachel Marvin

    Lives in: Kingston Upon Thames

  • I regularly visit Epsom and Kingston on Friday and Saturday nights. Knowing i do not need to worry about my journey home is great. Trustworthy company always get me home safe!

    Susan Smith

    Lives in: Sutton

  • Always open, always a phone call or tap on my app away! Lost count on the amount of times I have needed them at short notice! Great prices and quality service, not to mention very patient!

    David Kane

    Lives in: Epsom

  • Thank you to Clocktower Cars for providing me with an outstanding ride for my wedding day. I wouldn’t recommend anyone else.

    Marta H Swainman

    Lives in: Surrey

  • I booked the S-Class service from Clocktower Cars to pick up some of my clients, and every one of them mentioned just how professional it was.

    Joshua Brooks

    Lives in: London

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