Clocktower Cars runs wheelchair accessible vehicles across Surrey and south London, booked in advance from eleven local offices. Ramped access, the chair secured properly in the vehicle, a driver who has done it before, and a fixed price agreed before you travel. If you want to talk it through rather than read, ring the office nearest you — the numbers are further down this page.
One thing worth saying first, because it saves people a wasted call: we cover Surrey and the south London boroughs — Epsom, Ewell, Kingston, Surbiton, Leatherhead, Coulsdon, Sutton, Carshalton, Banstead, Cheam, Morden, Weybridge, Esher, Chessington, Ashtead, Reigate, Redhill, Guildford and Godalming among them. We are not a Hampshire or south-coast operator. If you are outside the area, we would rather tell you now than waste your time.
People ask for this service in a dozen different ways, and the words people use vary enormously by area and by age. A disabled car service, a wheelchair accessible taxi, a wheelchair taxi, a WAV, a wheelchair friendly cab, a mobility taxi, a taxi for wheelchair users, an accessible minicab. They all describe the same thing with us: a licensed private hire vehicle fitted for wheelchair access, pre-booked, at a fixed price.
We mention this because the wording sometimes makes people think they have found the wrong service. If you were looking for a disabled car service and landed on a page about wheelchair accessible taxis, you are in the right place. Same vehicles, same drivers, same price.
WAV stands for wheelchair accessible vehicle. It is the trade term, and you will see it in licensing paperwork and on booking forms. A WAV has either a rear ramp or a side ramp, a lowered floor so there is headroom once you are inside, and anchor points to secure the wheelchair and a separate belt for the passenger. It is not simply a large car with the seats folded down.
You board in the chair, up a ramp, without transferring to a car seat. For most wheelchair users that is the whole point: transferring in and out of a saloon is uncomfortable, sometimes painful, and needs help that is not always available at both ends of a journey.
Two different things, and both matter. The wheelchair is anchored to the floor of the vehicle so it cannot move. You then have a separate belt. A driver who tells you the chair brake is enough has not been trained properly; ours secure the chair to the anchor points every time, and they will not set off until it is done.
There are seats for companions alongside the wheelchair space. Tell us how many of you are travelling when you book, because it decides which vehicle we send. A carer, a partner, a parent and two children — all fine, but all different vehicles.
Plenty of people do not need a ramped vehicle at all. If you can transfer to a car seat and your chair folds, a standard estate or MPV is often more comfortable and easier to book at short notice. Say which you would prefer when you ring — we will not push you towards the bigger vehicle if you do not need it.
Scooters are different from wheelchairs and not every scooter fits every ramp. Tell us the make and model, or the length and weight, when you book. Some we can take as they are, some fold, and for a few the honest answer is that we cannot carry them safely. We would rather establish that on the phone than at your door.
Tell us the chair or scooter, how many people are travelling, and where you are going. We will tell you which vehicle we are sending and what it costs, before you commit to anything.
“Disabled car service” is the phrase a great many people use when they ring us, so this section is written in those words rather than in trade language. A disabled car service from Clocktower Cars means a licensed, pre-booked car or wheelchair accessible vehicle, a driver trained for the job, and a fixed price agreed before you travel. Nothing about the booking is different because you asked for a disabled car service rather than a wheelchair taxi.
We run a disabled car service across the Surrey and south London areas our eleven offices cover. The places people ask us about most are below.
Covered from our Reigate office on 01737 333 700. Coulsdon sits on the Surrey and Croydon boundary, so journeys from here go in both directions — into Croydon and central London, or down the A23 and the M23 towards Gatwick. Nearby Chipstead, Kingswood and Banstead are covered by the same office.
Covered from Epsom on 01372 747 747. Leatherhead journeys are often hospital runs to Epsom or Dorking, or Mole Valley appointments. Our Leatherhead page has the local detail, and Fetcham, Bookham and Ashtead use the same office.
Both covered from Kingston on 0203 388 9999. Kingston Hospital is the most frequent destination we take accessible bookings to in this area. See Surbiton and Kingston for local detail; Tolworth and Thames Ditton are the same office.
Covered from Weybridge on 01932 598 598. This is also our quickest office to Heathrow at about 19 minutes, which makes it the easiest base for accessible airport travel. Esher and Walton are covered from here too.
Covered from Guildford on 01483 301 000, with Godalming on 01483 422 222 next door. Royal Surrey County Hospital journeys run from here, and Guildford is also a straightforward 27 minutes from Heathrow for accessible airport transfers.
Disabled taxis and accessible minicabs are also available in Epsom, Ewell, Sutton, Carshalton, Cheam, Morden, Reigate, Redhill and Chessington. If your town is not named here, ring the nearest office and ask — the list is where people ask us most often, not the limit of where we go.
Eleven offices, so the vehicle that comes to you is a local one rather than a car sent across the county. These are the areas we cover for accessible travel, with the office that handles each.
| Area | Office and number | Notes |
|---|---|---|
| Coulsdon | Reigate, 01737 333 700 | Disabled car service covered; also Chipstead and Kingswood nearby. |
| Leatherhead | Epsom, 01372 747 747 | Also Ashtead, Fetcham and Bookham. |
| Surbiton | Kingston, 0203 388 9999 | Also Tolworth and Thames Ditton. |
| Kingston upon Thames | Kingston, 0203 388 9999 | Hospital and clinic runs a regular job here. |
| Weybridge | Weybridge, 01932 598 598 | Also Esher and Walton. |
| Guildford | Guildford, 01483 301 000 | Wheelchair accessible vehicles across the Guildford area. |
| Epsom | Epsom, 01372 747 747 | Head office. Epsom Hospital runs covered. |
| Ewell | Ewell West, 0208 330 5555 | — |
| Sutton | Sutton, 0208 643 2255 | St Helier and Sutton Hospital runs. |
| Carshalton | Carshalton, 0208 773 0700 | — |
| Cheam | Sutton, 0208 643 2255 | — |
| Morden | Carshalton, 0208 773 0700 | — |
| Banstead | Reigate, 01737 333 700 | — |
| Reigate | Reigate, 01737 333 700 | — |
| Redhill | Reigate, 01737 333 700 | East Surrey Hospital runs. |
| Ashtead | Epsom, 01372 747 747 | — |
| Esher | Weybridge, 01932 598 598 | — |
| Chessington | Chessington, 0208 397 4747 | — |
| Godalming | Godalming, 01483 422 222 | — |
Not on the list? Try the branch locator, or see every address on find us. If we do not cover you, we will say so.
This is the most common way people search for it, and the honest answer depends on where “me” is. Accessible vehicles are a smaller part of any firm’s fleet than saloons, so the nearest one is not always round the corner. What the eleven offices give you is a better chance that one is close, and a better chance of getting a vehicle at short notice.
That said: book an accessible vehicle further ahead than you would a normal taxi. For a hospital appointment, a day or two. For a wedding, a flight or anything that cannot move, as far ahead as you can. It is not that we are slow; it is that there are fewer of these vehicles in existence and we would rather hold one for you than disappoint you on the morning.
The single most common accessible booking we take. Epsom, St Helier, Kingston, East Surrey, the Royal Marsden, Guildford — appointments, discharges, regular dialysis and physiotherapy runs. The thing that matters on a medical journey is not the car, it is the reliability: being collected when you were told you would be, and the driver still being there when the appointment overruns. Our medical appointment transport page covers how those bookings work.
Accessible airport travel needs more planning than most journeys, and the planning is worth it. Tell us the flight number so we track it, and tell us whether you want meeting inside arrivals. We run accessible vehicles to Heathrow, Gatwick, Luton, Stansted and London City.
One note specific to London City: every gate there is a hardstand with walk-boarding and no jet bridges, so assistance onto the aircraft is arranged through your airline rather than through us, and it is worth requesting early rather than on the day. We handle the road journey either end.
Weddings, christenings, funerals, birthdays, a day at the races. These are the bookings where being left behind matters most, and they are also the ones most often arranged last. If someone in the family uses a wheelchair, book the accessible vehicle at the same time as the venue.
Weekly appointments, a daily run to a day centre, a school or college journey. These work best on an account: the same vehicle type, one monthly invoice, and no card payment every trip. Our account application page is the place to start, and school runs covers the education side.
Quoted per journey from your address, like everything else we do, and the vehicle being accessible is not a surcharge in itself. What moves the price is what moves it on any journey: the distance, the driver time, the hour you travel, and how many of you there are.
Two things worth knowing. A WAV is a larger vehicle, so a long accessible journey prices more like an MPV than a saloon — that is the vehicle size, not a disability charge. And if a folding chair and a standard car suit you, that is usually the cheaper booking, which is why we ask rather than assume.
Airport entry and drop-off charges are included in what we quote rather than added at the barrier. We publish no fare table, for the same reason as the rest of the site: one price covering a whole town is wrong for most people in it. Ring the office and you will have a real figure in under a minute.
We invoice. If your transport is arranged or funded by a local authority, a care provider, a school or an NHS service, say so when booking and we will set it up on account so nobody is paying at the kerb and claiming it back later.
You can book through book now, but for a first accessible booking we would honestly rather you rang. It takes two minutes on the phone to get the vehicle right, and a form cannot ask follow-up questions.
Every driver is licensed by the local authority and the vehicles are licensed and insured separately. For accessible work the drivers are trained on the ramp and the anchor points — how to secure a chair, and that the chair brake alone is never enough.
The less formal part matters too: knowing to ask rather than assume, not grabbing the chair without being asked, allowing the time it takes rather than hurrying someone, and talking to the passenger rather than over them to whoever is with them. If a driver of ours gets that wrong, ring the office and tell us. More on the people behind it on our drivers page.
If you are in Surrey or a south London borough, very likely. Coulsdon, Leatherhead, Surbiton, Kingston, Weybridge, Guildford, Epsom, Ewell, Sutton, Carshalton, Cheam, Morden, Banstead, Reigate, Redhill, Ashtead, Esher, Chessington and Godalming are all covered. If you are outside that area we will tell you straight away rather than take a booking we cannot honour.
Further ahead than a standard taxi, because there are fewer of these vehicles. A day or two for a routine appointment; as far ahead as you can for a flight, a wedding or anything with a fixed time. We can sometimes do same-day, and it is always worth ringing to ask, but do not plan around it.
There is no charge for the vehicle being accessible. A WAV is a bigger vehicle, so a long journey prices more like an MPV than a saloon — that is vehicle size, not a disability surcharge. If a standard car and a folded chair work for you, that is usually cheaper, and we will tell you so.
Yes, in a ramped WAV. You board up the ramp in the chair, the chair is anchored to the floor, and you have a separate belt. No transferring to a car seat at either end.
Yes. There are companion seats alongside the wheelchair space. Tell us how many are travelling when you book, because the number decides which vehicle we send.
Often, but not always, and it depends on the scooter. Give us the make and model, or the length and weight, when you book. Some fit the ramp as they are, some fold, and for a few the safe answer is no. We will tell you on the phone rather than at your door.
Yes, to all five London airports. Give us the flight number so we can track it, tell us the terminal, and say whether you want the driver to meet you inside arrivals. Book accessible airport journeys as far ahead as you can.
Yes, and it is the booking we do most. Tell us the appointment time rather than a pickup time, and tell us if you want the driver to wait. If appointments are regular, an account is simpler than booking each one.
Always, and there is no charge. Mention it when booking so the driver knows, and if you are travelling with a pet rather than an assistance dog, our pet friendly taxis page covers that.
Yes. Tell us at booking and we will set the journey up on account so nobody is paying at the kerb and reclaiming it afterwards.
Tell us about the access when you book — steps, a steep or narrow drive, a gated road, a parking restriction. A WAV is a tall vehicle and some car parks and height barriers rule it out. Known in advance, it is a detail; discovered on the day, it is a problem.
No. We are a Surrey and south London operator. We mention it because this page reaches people searching from much further afield, and it is better to be told now.
Ring the office nearest you and tell us what you need. We will tell you which vehicle we can send, when, and what it costs — before you commit to anything.
Epsom 01372 747 747 · Kingston 0203 388 9999 · Reigate 01737 333 700 · Sutton 0208 643 2255 · Carshalton 0208 773 0700 · Weybridge 01932 598 598 · Guildford 01483 301 000 · Godalming 01483 422 222 · Chessington 0208 397 4747 · Bookham 01372 727 727 · Ewell West 0208 330 5555
Or book online. For a first accessible booking, the phone is better.
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