We are very reasonable with our Customers and we promote goodwill where possible.
Whilst we will exercise all due care and consideration to carry out Customer and/or Passenger instruction we will not be liable for any incidence or loss due to circumstances beyond our reasonable control.
When Clocktower Cars accepts a booking from a Customer, Clocktower Cars enters a contract with that Customer. As a licensed Operator, Clocktower Cars is are responsible for bookings and transport services and Clocktower Cars does not transfer its responsibility as principal in the contract to drivers or any other parties.
We provide courier service and all parcels, packages and goods are taken at customer’s own risk. We don’t provide insurance for the packages we pick up and deliver. It is the Customer’s responsibility to ensure adequate insurance cover is in place for goods in transit.
We reserve the right to refuse if
Clocktower Cars may charge extra for any costs involved.
All our quotes are based on mileage, the time taken by the driver, the type of car used (for example: estate, mpv, executive) and time of day of travel.
We calculate fares based upon mileage incurred, time and out of pocket expenditure.
The charge rate will vary according to the type of vehicle/service required for the journey.
We operate fixed rates for journeys to or from the local areas to: Gatwick airport, Heathrow airport, Luton airport, the London airports and to most London postal codes.
Most journeys are quoted travelling via the shortest route. If the route varies from this, e.g. by request from the customer to use a motorway route or the driver has to avoid a traffic related problem, Clocktower Cars reserve the right to charge the Customer for any extra mileage and time.
For airport pickups for instance if the flight is delayed or if the customer is late in getting through immigration and customs we may charge waiting time because of the time the driver has waited outside and money paid for parking tickets etc. Clocktower Cars and the driver reserve the right to refuse to take the customer should the customer refuse to pay the waiting time or parking tickets.
We reserve the right to apply a surcharge to:
Clocktower Cars assume a journey / booking request are still valid until:
Until then we will take all reasonable care to complete the booking.
In the event of a cancellation of a journey Clocktower Cars may charge for any costs incurred until the time when it is apparent that Clocktower Cars have been satisfactorily informed of a cancellation of booking or Clocktower Cars have been unable to contact the Passenger.
Usually there would be no charge for a journey cancelled prior to dispatch.
Where a journey is cancelled after the driver has been dispatched the Customer may be liable for a charge.
Where the driver is unable to find a Passenger after making all reasonable efforts the Customer may be charged.
Where a Customer or Passenger gives incorrect information regarding a pick up place or time or other relevant detail that results in a cost to our driver, the Customer may be liable for a cancellation charge.
Where a driver has to wait beyond the appointed time to collect a Passenger, whether it be the fault of the Passenger ger or Customer or arises from circumstances beyond their control, the Customer will be liable to pay Clocktower Cars for the waiting time.
A Cancellation Charge is calculated to pay for the time and miles and incidental costs of our driver when he is unable to pick up a passenger.
We will try to carry out a journey in a way the Passenger requests, e.g. route variation unless we have written instructions not to do so by the account holder.
It is the Customer’s responsibility to ensure adequate security to ensure that the facility is not Abused.
The account will be set up with minimal security measures unless the Customer specifies their requirements in writing, Clocktower Cars are able to set up various security measures with a prior request in writing from the Customer.
The Customer will be liable to pay all bookings made on the account.
The Customer undertakes to pay invoices within the payment terms on the account application. Overdue amounts may incur interest at 2.5% above base lending rates.
The service was great and staff were friendly. I have used them for years and very rarely have they let me down. 10/10 for competitive rates which always helps!
Lives in: Epsom
Clocktower, well mannered with professional staff. They chauffeur all our staff to and from work. The app is great and avoids the frustration of not knowing when the cars will turn up!
Lives in: Kingston Upon Thames
I regularly visit Epsom and Kingston on Friday and Saturday nights. Knowing i do not need to worry about my journey home is great. Trustworthy company always get me home safe!
Lives in: Sutton
Always open, always a phone call or tap on my app away! Lost count on the amount of times I have needed them at short notice! Great prices and quality service, not to mention very patient!
Lives in: Epsom
Thank you to Clocktower Cars for providing me with an outstanding ride for my wedding day. I wouldn’t recommend anyone else.
Lives in: Surrey
I booked the S-Class service from Clocktower Cars to pick up some of my clients, and every one of them mentioned just how professional it was.
Lives in: London