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Three ways to book a Clocktower Cars journey
The three buttons above are the quickest route for a standard journey, and they do different things. Card booking takes payment at the time of booking, which is the one to use for an airport run you want settled in advance. Cash booking reserves the car and you pay the driver. Account booking is for customers who already hold a business account with us, where the journey is logged and invoiced monthly rather than paid on the day.
If your journey has anything unusual about it — a wheelchair, a pet, an unaccompanied child, eight passengers, a waiting-and-returning hospital appointment, luggage that will not fit a saloon — phone the branch instead of using the form. A thirty-second conversation gets you the right vehicle, and the office can see what is actually available at that hour.
Booking by phone, and which number to call
We are a licensed private hire operator, which means every journey is pre-booked through an office — you cannot flag one of our cars down in the street. The office nearest you holds the cars that are actually close, so a local call is almost always quicker than head office for a booking. Head office in Epsom is the right call for accounts, complaints, lost property and anything about the business itself.
| Office | Phone |
|---|---|
| Epsom (head office) | 01372 747 747 |
| Ewell West | 0208 330 5555 |
| Bookham | 01372 727 727 |
| Carshalton | 0208 773 0700 |
| Chessington | 0208 397 4747 |
| Chessington (Trident Court) | 0208 330 1234 |
| Godalming | 01483 422 222 |
| Guildford | 01483 301 000 |
| Kingston | 0203 388 9999 |
| Reigate | 01737 333 700 |
| Sutton | 0208 643 2255 |
| Weybridge | 01932 598 598 |
Not sure which office covers you? The branch locator will tell you.
What we need from you when you book
Five things make a booking right first time: where the car is collecting from, where it is going, the date and time, the number of passengers, and the number and size of bags. For an airport run add the flight number — we track inbound flights, so a delayed landing moves the pickup instead of wasting it, and on a departure the flight number tells us how early to leave. If anyone travelling needs a child seat, an accessible vehicle or extra time, say so at this point rather than on the driveway.
What happens after you book
You get the price before anything is confirmed. It is agreed with the office, in advance, and it does not change afterwards because it started raining or because demand picked up — we quote rather than surge. The car and driver are allocated to the job, so on the day you are not waiting to see whether anyone accepts it. For early-morning airport runs the driver calls rather than sounding the horn outside a sleeping street.
We quote rather than publish a fare table because the honest price depends on distance, time of day, direction, vehicle size, luggage and waiting time, and a single published figure would be wrong for most journeys. Phone or use a form above and you will have a real number in front of you.
Booking an airport transfer
Airport work is the bulk of our pre-booked journeys, and it is the one case where booking well ahead genuinely matters — pre-dawn slots fill first in school holidays and around Christmas, and a booking made six weeks out costs the same as one made the night before. We cover Heathrow, Gatwick, Luton, Stansted and London City; see airport transfers for how meet and greet, flight tracking and the return leg work, or go straight to Heathrow or Gatwick.
Opening a business account
If more than one person in your organisation takes taxis, an account is usually worth it: staff book, journeys are logged against the account, and one invoice arrives monthly instead of a pile of expense claims. Apply through the account application page or phone Epsom head office and ask for accounts.
Who you are booking with
Clocktower Cars UK is a licensed private hire operator working from twelve offices across Surrey and south-west London, with head office at the Epsom Clock Tower. On Epsom and Ewell Borough Council’s published operator list we appear as Epsom & Ewell Cars, trading as Clocktower Cars — the same firm under its older name. Every driver is licensed and enhanced DBS checked; how that works is on the drivers page, and more about the company on about us.
One thing worth clearing up: we do not rent cars. Every journey comes with a licensed driver.
Booking questions
How do I book a taxi with Clocktower Cars?
Three ways: the card or cash booking buttons on this page, a phone call to the office nearest you, or an account booking if you hold a business account with us. Anything out of the ordinary — a wheelchair, a pet, eight passengers, an unaccompanied child — is better done by phone so the office can confirm the right vehicle.
Can I book a taxi for right now, or only in advance?
Both, but we are a private hire operator rather than a hackney fleet, so every journey has to be pre-booked through an office — you cannot hail one of our cars in the street. For an immediate journey phone the nearest branch and they will tell you what is actually available; for anything time-critical, book ahead.
How far in advance should I book an airport transfer?
As soon as you have the flight. Early-morning airport slots are the first to go, particularly in school holidays and the run-up to Christmas, and a booking made weeks ahead costs no more than one made the night before.
Will the price change after I book?
No. The price is agreed with the office before the journey is confirmed and it does not move afterwards. We quote rather than surge, so weather, time of night and demand do not change a price you have already been given.
What is the difference between card, cash and account booking?
Card booking takes payment when you book, which suits an airport run you want settled in advance. Cash booking reserves the car and you pay the driver. Account booking is for existing business account holders, where the journey is invoiced monthly instead.
What information do you need to make a booking?
Pickup address, destination, date and time, number of passengers, and the number and size of bags. Add the flight number for any airport journey, and mention a child seat, wheelchair access or a waiting-and-returning appointment at the time of booking.
Which branch should I phone?
The one nearest your pickup address, because it holds the cars that are closest. Epsom head office on 01372 747 747 is the right number for accounts, complaints, lost property and anything about the business rather than a journey.
Do you publish your fares?
No, we quote. The honest price of a journey depends on distance, time of day, direction, vehicle size, luggage and waiting time, so any single published figure would be wrong for most journeys. You get a real price before anything is confirmed.